Frequently Asked Questions

  • We make it easy for you! We provide everything needed for a seamless experience, including massage chairs or tables, and tents if necessary. Our team brings all the required supplies, including sanitizing materials, ensuring a clean and comfortable environment. All you need to do is choose a space, and we’ll take care of the rest!

  • We will need enough room to move around the table, so please ensure that you have a space that’s at least 5FT X 10FT. This way, we will have the space we need to give the most effective treatment possible. .

  • You don’t need to provide anything other than the space for the treatment .

    You are more than welcome to provide anything that will make the treatment more enjoyable for you, such as oil diffusers, a favourite blanket or preferred lighting.

    • Your Epione team member will arrive at your specified location 15 minutes prior to the scheduled treatment time.

    • When we arrive, we will change into our ‘indoor only’ shoes (working in socks or barefoot is not an option, due to grip required for treatment).

    • We will then set up our treatment space and leave the room so that you are able to dress down to your level of comfort with privacy.

    • Hands will be sanitized before and after treatment.

    • Once the treatment concludes, your Epione team member will leave the room for you to get dressed, then we will need around 5-10 minutes to pack up our equipment.

  • Absolutely! We love pets! We are also more than happy for pets to be in the room, as long as you are comfortable with the possibility that the treatment could be interrupted by animals.

  • We provide individual services in the Greater Vancouver Area.

    Event services are provided throughout Greater Vancouver and the Lower Mainland.

    Please contact us for details.

  • Payment Policy:

    For events, full payment is due at the time of booking. For individual services, payment will be charged within 24 hours prior to your appointment time. We accept e-transfers and all major credit cards.

  • We require cancellations to be made a minimum of 48 hours prior to the appointment, but we very much appreciate as much notice as possible so that we can attempt to fill the appointment window. For your first 3 appyintments, payment will automatically be taken when there is less than 48 hous left before the time you’ve booked and will be non-refundable. After 3 appointments, payment will be taken automatically shortly after the treatment concludes.

  • As a standard, we use all natural, unscented 100% coconut oil or Bio-oil, which is also scent free. Please advise is in advance if you have any allergies or other considerations, so that we can do our best to accommodate.

  • We offer couples and group massages, including, but not limited to, events (ex parties, celebrations, etc.) and office/corporate treatments. As we have 2 team members, we are able to accommodate 2 treatments at a time. For bookings with more than 2 treatments wanted, we would organize the treatments in time slots.